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Booking Conditions

1. Confirmation

Your holiday will be confirmed after we receive your booking form and the appropriate deposit. Please note that payment of the deposit is regarded as your acceptance of the booking conditions and is non refundable.

 

2. Cancellations

If you wish to cancel the booking or any part thereof you must notify us immediately in writing. Until written confirmation is received we will continue to hold your reservation. All cancellations will be acknowledged.

Cancellations incur the following charges on the total booking value:
More than 
60 days before camp starts: loss of deposit only.
60-30 days: 50% of the total holiday price.
2
9-15 days: 75% of the total holiday price.
14-1 day: 100% of the total holiday price.

 

3Your responsibility

(a) Booking Responsibility for the details of bookings and for payments lies with the person making the initial booking. Replacement of any booking confirmation or duplicate paperwork will incur an administration charge of £10.00 per item requested.

(b) Late Payments, Returned Cheques and Declined Cards. A £10.00 charge will be made on any cheque returned by the company’s bank or declined cards by SagePay. Any account left unsettled after the balance due date will automatically incur a £10.00 charge.

(c) We reserve the right to decline any Booking or exclude any child at any time prior to or during the Holiday or activity if in our reasonable opinion the behaviour of the child is disruptive, dangerous, annoying or incompatible (whether as a result of any illness, disability, social behavioural problem(s) or otherwise) with the general enjoyment of other visitors. You agree and acknowledge that if We in Our absolute discretion deem that any adjustments (whether made by Us and/or You and/or the party member(s) in question) are not reasonable and/or are reasonable but are likely to adversely impact (eg, from a safety or any other similar perspective) on any other child) Holiday or activity then Our decision to decline the Booking or exclude a child is final and shall not be open to legal challenge. Any additional costs so incurred shall be entirely Your responsibility.

(d) You shall advise Us at the time of Booking and immediately after Booking fully in writing of Your child's name contact details and any requirements needs or personal circumstances that You reasonably consider may affect the child during the Holiday including special dietary requirements illness disabilities any social behavioural problems (e.g, ADHD or any equivalent or similar or any other affliction that may render the child Incompatible as defined at clause 3cabove that a child currently has or has recently experienced or any other such personal and/or sensitive information (Personal Information).

 

4. Payment

All accounts must be fully paid before we can accept a child at camp. All balance payments are due by 30th April 2010 (Easter - March 1st 2010) unless otherwise stated. Full payment will be required for all holidays booked after this date.

 

5. Travel

All amendments to Escorted Travel Bookings must be followed up in writing. We cannot accept changes or additions to travel plans ten days or less prior to a holiday. (Our Travel Managers need this period of grace to finalise transport). Cancellation of any transport requested within this time can not be transferred or refunded. Alterations or additions may be made to your booking and travel arrangements either in writing or by telephoning 01604 771189. Some changes may incur an additional fee if the booking is altered. For cancellation terms see clause 2.

 

6. Administration Charge

Please note, we reserve the right to levy an administration charge of £10 in respect of any changes made to booking details after the initial booking has been confirmed.

 

7. Personal Property

All your child's personal property is your own responsibility, unless loss or damage is proven to be due to Futures Sports’ negligence. If anything is missing when your son or daughter leaves Camp please let the Camp Director know about it right away as there may still be time to find it before Camp closes down at the end of the season. Expensive and treasured items such as jewellery, CD players, Walkmans, personal video games, mobile phones, designer clothes/shoes/trainers, etc., should not be brought to camp as they are often unnecessary and inappropriate on an activity holiday.

 

8. Offsite Activities

Some of our holidays include excursions and offsite activities. All our usual standards of care and supervision apply. All children may participate in off-site events unless we specifically receive written notification to the contrary from parents or guardians.


9. Programme Restrictions/Changes

Some camps may not offer the full compliment of activities listed due to site restrictions. Alternative activities will always be available. The timetables for certain activities are subject to alteration in the event of wet weather conditions, or other factors which are beyond our control. In the event sessions are cancelled due to safety reasons, or factors beyond our control, we will not be contractually obliged to give any refund, but we will look at every case on its own merits.

 

10. Travel Changes

Holiday and travel arrangements are occasionally subject to change. Should this be necessary for any reason, Futures Sports will inform you at the earliest opportunity.

 

11.Negligence

We accept responsibility for personal injury and for loss and damage generally, but only if caused by the proven negligence of the company or its employees. We do not accept responsibility for events which are outside of our direct control. These include (but not exclusively) force majeure events such as strikes, bad weather, war, etc. and injury, loss or damage that may occur while we are using third parties or subcontractors such as transportation companies.

 

12.Compensation

In the unlikely event that a child experiences a problem or difficulty while at camp, the matter should be reported immediately to: 1. The Camp Director who has the authority and direct knowledge to deal with most queries. 2. If he or she fails to resolve the difficulty to your satisfaction, then write to us at our Head Office within 10 days of your child leaving camp. We will only compensate complaints if both these conditions are met.

 

13.Photography

(a) The copyright of all photography appearing in our brochures belongs to Futures Sports. No reproduction may be made without prior permission from the company.

(b) Please inform Futures Sports if you do not want your child's photograph taken. It may be used in future brochures.